Support and Warranty
Hayes has a variety of technical support services available
to our customers. We strive to provide convenient and comprehensive
support to both new and old users alike. If you find yourself
unable to get your Hayes product to operate the way you understand
it should, and you have thoroughly reviewed your owner's manual
and all relevant documentation, please feel free to contact
us for help. To facilitate Technical Support, please have
your Product Serial Number available when you call
and be sure to include it in any e-mail correspondence.
The serial number for External units is located on the bottom
of the Modem below the barcode. The serial number for Internal
units is located below the barcode on the silver colored bracket
near the phone jacks. The serial number for PCMCIA cards is
located below the barcode on the back of the card. Once you
have located the serial number, please take a moment to write
it down. This will greatly speed up your service and insure
that the service representative is addressing the proper model
You can access support 24 hours a day 7 days a week, by utilizing
our SmartFacts Customer Assistant.
Please click the link on the right to get answers to many
commonly asked questions. If you want to check on the latest
Driver, Firmware or download the Users Manual, click on the
Drivers, Firmware & Documentation
IIf you need further assistance, click Contact
Us at the top of the screen for the Phone Number and Address
of our U.S. and Euro Support Centers.
Click Hayes Modem Warranty
to find out about the warranty on your modem.