Technical Support and Warranty

Hayes has a variety of technical support services available to our customers. We strive to provide convenient and comprehensive support to both new and old users alike. If you find yourself unable to get your Hayes product to operate the way you understand it should, and you have thoroughly reviewed your owner's manual and all relevant documentation, please feel free to contact us for help. To facilitate Technical Support, please have your Product Serial Number available when you call and be sure to include it in any e-mail correspondence.

The serial number for External units is located on the bottom of the Modem below the barcode. The serial number for Internal units is located below the barcode on the silver colored bracket near the phone jacks. The serial number for PCMCIA cards is located below the barcode on the back of the card. Once you have located the serial number, please take a moment to write it down. This will greatly speed up your service and insure that the service representative is addressing the proper model of modem.

You can access support 24 hours a day 7 days a week, by utilizing our Virtual Technician. Please click the link on the right to get answers to many commonly asked questions. If you want to check on the latest Driver, Firmware or download the Users Manual, click on the Drivers, Firmware & Documentation link.

IIf you need further assistance, click Contact Us at the top of the screen for the Phone Number and Address of our U.S. and Euro Support Centers.

Click Hayes Modem Warranty to find out about the warranty on your modem.