primary company-owned end-user support center
is in Boston, Massachusetts in the US. Support for
our worldwide customers is available from this
center. Hayes’ resellers and distributors
are also good sources of support.
Except for holidays and emergencies (such as hurricanes),
this office is open from 6:00 a.m. to 8:00 p.m.
Eastern time Monday through Friday. (The Eastern Time Zone
is the same one used for New York City. When it’s
6 a.m. Eastern Time, it’s normally 11 a.m.
Phone support is available for Hayes products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.
Out-of-Warranty product support is available through our product support pages and SmartFacts Customer Assistant. If you cannot find the answer you need, you may send us an e-mail by clicking on the Personal Assistance link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.
2010 Holiday Schedule
Hayes' support center will be closed on the following days in 2010:
New Year's Day
New Year's Eve
Friday, January 1st
Monday, February 15th
Monday, May 31st
Monday, July 5th
Monday, September 6th
Thursday, November 25th and Friday, November 26th
Friday, December 24th
Friday, December 31st
Here is the Boston office’s contact
US Telephone Number to speak
with someone in English or Spanish: (617)753-0966