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Contacting Hayes’ Support Center

Hayes’ primary company-owned end-user support center is in Boston, Massachusetts in the US. Support for our worldwide customers is available from this center. Hayes’ resellers and distributors are also good sources of support.

Except for holidays and emergencies (such as hurricanes), this office is open from 8:30 a.m. to 8:00 p.m. Eastern time Monday through Friday. (The Eastern Time Zone is the same one used for New York City. When it's 8:30 a.m. Eastern Time, it’s normally 1:30 p.m. in London.)

Phone support is available for Hayes products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.

Out-of-Warranty product support is available through our product support pages and SmartFacts™ Customer Assistant. If you cannot find the answer you need, you may contact us clicking on the e-mail link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.

2017 Holiday Schedule

Hayes' support center will be closed on the following days in 2017:
 
Holiday
Day(s) Observed
 
New Year's Day Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
Monday, January 2nd
Monday, February 20th
Monday, May 29th
Monday, July 3rd and Tuesday, July 4th
Monday, September 4th
Thursday, November 23rd and Friday, November 24th
Monday, December 25th
 

Here is the Boston office’s contact information:

E-mail: Click here
Fax: (617) 338-5015
US Telephone Number to speak with someone in English or Spanish: (617) 753-0966

Calling Hayes Support from Europe

You can call the numbers shown above or you can call a European number that is forwarded to the Boston office. The European numbers are listed below.

UK: +44 2033180660
UK (alternate): +44 1618840074
Other (US number): (617) 753-0966

Warranty/Repair

For warranty and repair work, you need an RMA number. Please call this number at our Boston office: (617)753-0023. You can also request a return authorization by emailing to RMARequest@hayesmicro.com.

 
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2016/12/27