primary company-owned end-user support center
is in Boston, Massachusetts in the US. Support for
our worldwide customers is available from this
center. Hayes’ resellers and distributors
are also good sources of support.
Except for holidays and emergencies (such as hurricanes),
this office is open from 8:30 a.m. to 8:00 p.m.
Eastern time Monday through Friday. (The Eastern Time Zone
is the same one used for New York City. When it's
8:30 a.m. Eastern Time, it’s normally 1:30 p.m.
Phone support is available for Hayes products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.
Out-of-Warranty product support is available through our product support pages and SmartFacts Customer Assistant. If you cannot find the answer you need, you may contact us clicking on the e-mail link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.
2017 Holiday Schedule
Hayes' support center will be closed on the following days in 2017:
New Year's Day
Monday, January 2nd
Monday, February 20th
Monday, May 29th
Monday, July 3rd and Tuesday, July 4th
Monday, September 4th
Thursday, November 23rd and Friday, November 24th
Monday, December 25th
Here is the Boston office’s contact
E-mail: Click here
US Telephone Number
with someone in English or Spanish: (617) 753-0966